Guest Experience Ambassador

Midtown Athletic Club; Wyoming; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on Midtown products and serv

Access to hundreds of free courses for

Job summary

Midtown is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and efficient service to set the tone of every visit. You will assist with program registration, payments, check-ins, and inquiries, maintain a clean front desk, and collaborate with housekeeping and maintenance to resolve issues while upholding Midtown’s guest-first standards.

This role requires flexibility to work evenings, weekends, and some holidays in a fast-paced

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Demonstrate strong customer service skills and enjoy serving others
• Working knowledge of customer services standards
• Work gracefully and quickly under pressure
• Excellent communication skills

Responsibilities

• Greet everyone who enters the club with a warm welcome
• Seek to understand how you can help make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Assist members with program registration, payment processing, and scheduling services
• Handle check-ins, addressing questions and resolving issues appropriately
• Identify potential friction points for customer and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned such as calling members with birthday greetings

Skills

Customer service

Communication

Money handling

Teamwork

Job description

Midtown is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and efficient service to set the tone of every visit. You will assist with program registration, payments, check-ins, and inquiries, maintain a clean front desk, and collaborate with housekeeping and maintenance to resolve issues while upholding Midtown’s guest-first standards.

This role requires flexibility to work evenings, weekends, and some holidays in a fast-paced