Front Desk Hospitality Specialist (Flexible Hours)

Midtown Athletic Club; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Midtown is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, delivering a warm, memorable experience at every touchpoint. You will greet visitors, assist with registrations and payments, manage check-ins, and help resolve questions with care.

This role emphasizes service excellence, team collaboration, and attention to detail, contributing to a welcoming club atmosphere and consistent, high-quality guest experiences.

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• Strong customer service skills and enjoy serving others.
• Excellent communication skills.
• Ability to work under pressure in a collaborative team environment.
• Excellent memory and sense of humor.

Responsibilities

• Greet members with a warm welcome.
• Understand how to make the experience special for guests.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins and resolve questions or issues.
• Identify friction points and help find solutions.
• Participate in service recovery.
• Maintain front desk cleanliness and contribute to an exceptional facility experience.
• Contact housekeeping and maintenance when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes to ensure consistent delivery of service.
• Complete transactions for paid services or goods.
• Complete tasks such as birthday greeting calls.

Skills

Customer service

Communication skills

Teamwork

Money handling

Job description

Midtown is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, delivering a warm, memorable experience at every touchpoint. You will greet visitors, assist with registrations and payments, manage check-ins, and help resolve questions with care.

This role emphasizes service excellence, team collaboration, and attention to detail, contributing to a welcoming club atmosphere and consistent, high-quality guest experiences.