Guest Experience Host — Front Desk & Member Services

Midtown Athletic Clubs; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on Midtown products and| 2

Job summary

Midtown is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, delivering warm welcomes and resolving inquiries to ensure a positive club experience.

The role emphasizes outstanding guest service, efficient handling of transactions, and collaboration with various departments to maintain a welcoming, well-organized front desk environment at Midtown locations.

Qualifications

• Strong customer service skills and enjoy serving others.
• Excellent communication skills in English.
• Working knowledge of customer service standards.
• Highly organized and efficient.
• Able to connect with a wide variety of people and maintain a positive demeanor.

Responsibilities

• Greet members and guests with a warm welcome.
• Assist with program registration, payment processing, and scheduling services.
• Handle check-ins and address questions or issues.
• Identify friction points and help resolve them.
• Maintain front desk cleanliness and coordinate with housekeeping/maintenance when needed.
• Answer queries about club services and facilities.
• Process transactions for paid services or goods.
• Take on assigned tasks such as greeting members on birthdays.

Skills

Customer service

Communication

Organization

Humor

Money handling

Job description

Midtown is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, delivering warm welcomes and resolving inquiries to ensure a positive club experience.

The role emphasizes outstanding guest service, efficient handling of transactions, and collaboration with various departments to maintain a welcoming, well-organized front desk environment at Midtown locations.