Guest Experience Concierge

Coury Hospitality; Wisconsin; On-site; USD 30,000 - 42,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk/Guest Services team member in Wisconsin. You will welcome guests, register and check out guests, promote hotel services, and provide information on local attractions and amenities.

The role emphasizes friendly, professional guest interactions, accurate billing, and collaboration with front office and administration staff to ensure a positive guest experience.

Qualifications

• Fluent English communication, both written and spoken.
• Strong customer-relations and guest-service focus.
• Cash handling and basic accounting skills.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently for check-in and check-out.
• Provide information on hotel services, amenities and local attractions.
• Keep accurate accounts for each guest paying and settling at checkout.
• Maintain key control and follow safety procedures.
• Work with other front office staff to ensure guest satisfaction.
• Respond to questions and assist guests and colleagues as needed.

Skills

English communication

Customer relations

Cash handling

Computer systems

Multi-tasking

Job description

Coury Hospitality is seeking a Front Desk/Guest Services team member in Wisconsin. You will welcome guests, register and check out guests, promote hotel services, and provide information on local attractions and amenities.

The role emphasizes friendly, professional guest interactions, accurate billing, and collaboration with front office and administration staff to ensure a positive guest experience.