Guest Experience Concierge – Front Desk

Geronimo Hospitality Group; Delafield (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

Online Care (24/7)

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a part-time Guest Services Representative in Delafield, WI to deliver first‑class guest experiences across our boutique hotels and clubs. You’ll work in the lobby or reception, manage check-ins/check-outs, and respond to guest needs with a friendly, professional attitude.

Join a team that values hard work, flexibility, and guest satisfaction. We offer opportunities to grow within a dynamic hospitality group and a benefits program including discounts and more.

Qualifications

• You have a high school diploma or equivalent.
• You have excellent communication skills and a professional attitude.
• You have effective conflict management and decision making abilities.
• You have the ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.

Skills

Customer service

Communication

Conflict management

Computer skills

Education

High school diploma

Job description

Geronimo Hospitality Group is seeking a part-time Guest Services Representative in Delafield, WI to deliver first‑class guest experiences across our boutique hotels and clubs. You’ll work in the lobby or reception, manage check-ins/check-outs, and respond to guest needs with a friendly, professional attitude.

Join a team that values hard work, flexibility, and guest satisfaction. We offer opportunities to grow within a dynamic hospitality group and a benefits program including discounts and more.