Guest Services Specialist - Front Desk & Career Growth

Hotel Equities; Fond du Lac (WI); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Holidays

401(k) Plan

Employee Assistance

Growth Opportunities

Hotel Discounts

Referral Program

Life Insurance

FSA (Flexible Spending Account)

Parental Leave

Third-Party Discounts

Résumé du poste

Hotel Equities is seeking a friendly Guest Services Representative to deliver welcoming, efficient service from check-in to checkout at our Wisconsin property. You’ll handle arrivals, departures, reservations, payments, and guest requests with accuracy and a focus on guest satisfaction.

This role requires strong communication skills, basic computer and cash handling abilities, and flexibility to work nights, weekends, and holidays in a team-driven environment with opportunities for career growth.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsabilités

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Connaissances

Guest service

Communication

Cash handling

Professionalism

Formation

High school diploma

Outils

PMS

POS

MS Office

Guest-service platforms

Description du poste

Hotel Equities is seeking a friendly Guest Services Representative to deliver welcoming, efficient service from check-in to checkout at our Wisconsin property. You’ll handle arrivals, departures, reservations, payments, and guest requests with accuracy and a focus on guest satisfaction.

This role requires strong communication skills, basic computer and cash handling abilities, and flexibility to work nights, weekends, and holidays in a team-driven environment with opportunities for career growth.