Guest Experience Concierge

Coury Hospitality; Westlake (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Coury Hospitality in Westlake, TX seeks a friendly Front Desk Associate to welcome guests, manage registrations, and assist with information about hotel services.

This non-exempt, full-time role requires strong English communication, a customer-first mindset, and basic cashiering skills, with duties spanning greeting guests, processing check-ins/outs, and coordinating with other departments to ensure a seamless guest experience.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly in writing and speech.
• Familiarity with basic cashiering and accounting tasks.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently during check-in and assist with check-out.
• Set up accurate accounts and process payments per policies.
• Provide information on hotel services, amenities, and local attractions.
• Maintain knowledge of hotel facilities, rates, promotions, and hours of operation.
• Ensure proper key control and security procedures.

Skills

English Proficiency

Customer service

Cashiering

Professional appearance

PC skills

Job description

Coury Hospitality in Westlake, TX seeks a friendly Front Desk Associate to welcome guests, manage registrations, and assist with information about hotel services.

This non-exempt, full-time role requires strong English communication, a customer-first mindset, and basic cashiering skills, with duties spanning greeting guests, processing check-ins/outs, and coordinating with other departments to ensure a seamless guest experience.