Guest Experience Concierge

Coury Hospitality; Norwood (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coury Hospitality in Norwood, MA is seeking a front desk team member who welcomes guests, checks them in, and provides accurate information about the hotel and local area. The role requires attentiveness, courtesy, and the ability to handle guest requests in a fast-paced environment.

You will coordinate with other departments, maintain security and cash handling procedures, and contribute to a positive guest experience by promoting services and ensuring smooth arrivals and departures.

Qualifications

• Excellent customer service skills and guest-focused attitude.
• Ability to communicate clearly in English, both written and spoken.
• Experience with cash handling and basic accounting.
• Knowledge of local area and attractions.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently and accurately.
• Promote hotel services and amenities.
• Answer questions and provide city information.
• Handle check-out and settle accounts.
• Maintain knowledge of hotel facilities and hours.
• Maintain confidentiality and security.

Skills

Guest service

English communication

Customer relations

Cash handling

Multitasking

Professional appearance

Job description

Coury Hospitality in Norwood, MA is seeking a front desk team member who welcomes guests, checks them in, and provides accurate information about the hotel and local area. The role requires attentiveness, courtesy, and the ability to handle guest requests in a fast-paced environment.

You will coordinate with other departments, maintain security and cash handling procedures, and contribute to a positive guest experience by promoting services and ensuring smooth arrivals and departures.