Guest Experience Concierge

Windsor Hospitality; Walnut Creek (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Windsor Hospitality is looking for a professional to manage the front desk operations including check-in and check-out of guests. You will provide outstanding customer service, handle inquiries, and facilitate guest satisfaction.

Ideal candidates will have high school education and prior experience in hospitality. Responsibilities include maintaining an organized desk area, processing payments, and coordinating with other hotel departments to ensure a seamless guest experience.

Qualifications

• High School education or equivalent experience.
• Previous experience in the hospitality industry preferred.

Responsibilities

• Greet guests with a warm attitude and ensure outstanding customer service.
• Check-in and check-out guests efficiently.
• Handle guest inquiries and complaints promptly.

Skills

Customer service

Tact and courtesy

Clear communication

Education

High School completion or equivalent

Job description

Windsor Hospitality is looking for a professional to manage the front desk operations including check-in and check-out of guests. You will provide outstanding customer service, handle inquiries, and facilitate guest satisfaction.

Ideal candidates will have high school education and prior experience in hospitality. Responsibilities include maintaining an organized desk area, processing payments, and coordinating with other hotel departments to ensure a seamless guest experience.