Guest Experience Agent — Front Desk

Homewood Suites Windsor Locks; Windsor Locks (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Daily pay

Job summary

Homewood Suites Windsor Locks is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and respond to questions and requests to ensure a smooth stay.

You will coordinate with other hotel departments, handle reservations and phone inquiries with courtesy, and maintain accurate guest records while upholding brand standards. The role requires weekend/evening availability and full-time scheduling with comprehensive benefits.

Qualifications

• Previous guest-facing customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Ability to stand for an entire shift and lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Ensure friendly, efficient check-in and check-out for all guests.
• Coordinate with other departments to meet guest requests in a fast-paced setting.
• Answer questions about local area and facilities and provide directions and resources.
• Demonstrate proper phone etiquette including taking messages and making reservations.
• Post and reconcile charges on guest receipts in line with credit handling procedures.
• Support hotel goals through teamwork and collaboration across departments.

Skills

Customer service

Communication

Reading

Typing

Job description

Homewood Suites Windsor Locks is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and respond to questions and requests to ensure a smooth stay.

You will coordinate with other hotel departments, handle reservations and phone inquiries with courtesy, and maintain accurate guest records while upholding brand standards. The role requires weekend/evening availability and full-time scheduling with comprehensive benefits.