Guest Experience Concierge

ESA Management, LLC; Utah; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Salt Lake City is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments per company guidelines. You will handle front desk paperwork, safety procedures, and maintain a clean, organized lobby and work area while promoting ESA’s service standards.

The role emphasizes resolving guest requests through Make it Right, processing reservations and deposits, and contributing to sales opportunities.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Skills

English proficiency

PMS operation

Audit function

Safety procedures

Reporting

Basic math

Problem solving

Guest service

Education

HS diploma or GED

Job description

Extended Stay America in Salt Lake City is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments per company guidelines. You will handle front desk paperwork, safety procedures, and maintain a clean, organized lobby and work area while promoting ESA’s service standards.

The role emphasizes resolving guest requests through Make it Right, processing reservations and deposits, and contributing to sales opportunities.