Guest Experience Concierge

Extended Stay America; Deerfield Beach (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/outs with accurate payments. You will promote ESA services, maintain front desk operations, and support the breakfast service setup while keeping common areas clean and organized.

The role emphasizes guest satisfaction, adherence to safety procedures, and teamwork in a busy hotel environment, with opportunities for weekly pay and competitive wages.

Qualifications

• English proficiency required to interact with guests and colleagues.
• Experience in customer service and cash handling preferred.
• Familiarity with front desk operations and basic POS procedures.

Responsibilities

• Assist guests and respond to requests promptly.
• Answer phones and direct callers appropriately.
• Check guests in and out and process payments.
• Maintain accurate front desk records and balancing cash/house accounts.
• Promote hotel services and upsell where appropriate.
• Ensure lobby and front desk area remain clean and organized.

Skills

English proficiency

Customer service

Cash handling

PMS software

Phone etiquette

Problem solving

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/outs with accurate payments. You will promote ESA services, maintain front desk operations, and support the breakfast service setup while keeping common areas clean and organized.

The role emphasizes guest satisfaction, adherence to safety procedures, and teamwork in a busy hotel environment, with opportunities for weekly pay and competitive wages.