Guest Experience Concierge

Extended Stay America; Clearwater (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative to greet guests, answer phones, check in and out, and collect payments in line with company procedures. You will ensure front desk paperwork is complete and that safety standards are followed, while maintaining a welcoming lobby and accurate cash handling.

You will handle reservations, assist with breakfast setup, promote ESA value, cross-train in housekeeping and laundry as needed, and respond to guest requests promptly with a

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology and ability to audit shift reports.
• Understand and comply with safety rules and operating procedures.
• Complete routine reports and correspondence.
• Basic arithmetic in all units of measure.
• Apply good judgment at all times.
• Ability to manage guest-related problems and resolve issues.

Responsibilities

• Assist guests at all times and answer phones, check in and check out, and collect payment per company guidelines.
• Process reservations and departures in accordance with procedures.
• Maintain front desk and lobby area in compliance with company standards.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Provide reasonable accommodations and respond to guest requests whenever possible.

Skills

English proficiency

Property management system

Safety procedures

Reports and correspondence

Numeracy

Judgment

Guest issue resolution

Education

High school diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to greet guests, answer phones, check in and out, and collect payments in line with company procedures. You will ensure front desk paperwork is complete and that safety standards are followed, while maintaining a welcoming lobby and accurate cash handling.

You will handle reservations, assist with breakfast setup, promote ESA value, cross-train in housekeeping and laundry as needed, and respond to guest requests promptly with a