Guest Experience Concierge

Onni Group of Companies; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

3 weeks PTO

Education allowance up to $1,000 per/年

Referral program

401(k) Match

Housing discount after 1 year

Friends and family rates for hotel_pro

Job summary

Onni is seeking a front desk associate to greet guests, manage check-ins and check-outs, and coordinate services with Resident Services, Leasing, and Maintenance. You will answer calls and emails, provide local guidance, and help maintain a welcoming community environment.

The role requires strong communication, organization, and the ability to work in a fast-paced luxury setting, with weekend/holiday availability as needed.

Qualifications

• High school diploma required with customer service orientation.
• Preferred college courses in property management or related field.
• Proficiency in MS Office (Word, Excel, Outlook) and basic Windows skills.

Responsibilities

• Greet guests on arrival and provide welcoming front desk service.
• Check-ins and check-outs; manage mail and packages.
• Coordinate services with Resident Services, Leasing, Maintenance and Management.
• Provide information on local transport and dining options.
• Diffuse conflicts and ensure guest satisfaction.
• Support resident move-ins/outs and elevator reservations.
• Assist with phones, emails, and administrative duties.

Skills

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Guest service

Communication

Time management

Multitasking

Teamwork

Education

High School Diploma

College courses in Property Management or related field

Tools

Property management software

Job description

Onni is seeking a front desk associate to greet guests, manage check-ins and check-outs, and coordinate services with Resident Services, Leasing, and Maintenance. You will answer calls and emails, provide local guidance, and help maintain a welcoming community environment.

The role requires strong communication, organization, and the ability to work in a fast-paced luxury setting, with weekend/holiday availability as needed.