Luxury Front Desk & Guest Experience Concierge

Onni Group of Companies; West Hollywood (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance

Referral program

401(k) Match

Housing discount after 1 year

Friends & family rates for hotel props

Job summary

Onni Properties, LLC is seeking a friendly front desk professional in West Hollywood, CA to deliver exceptional guest service and coordinate with multiple internal teams. You will welcome residents and guests, manage check-ins/outs, and handle daily communications.

You will also assist with event planning, vendor coordination, and ensure smooth operations across concierge, resident services, and property management. A flexible schedule including weekends is required.

Qualifications

• High School Diploma required or equivalent.
• College courses in Property Management or related field preferred.
• Proficiency in MS Project, Outlook, Word, Excel and Windows.
• Commitment to exceed guest/customer service expectations with high-end luxury service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment with strong interpersonal skills.
• Professional, team-oriented demeanor and solid work ethics.
• Excellent organizational and time management skills.
• Detail-oriented with ability to multitask across projects.
• Flexible, positive, outgoing, and able to relate well with diverse populations and ages.
• Flexible schedule including weekends, holidays and/or overnight.

Responsibilities

• Greets guests upon arrival and provides excellent front desk service.
• Administers check-ins and check-outs.
• Coordinates delivery of mail, messages, and packages.
• Coordinates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides information to guests on transport and dining options.
• Diffuses conflicts with residents, prospects, and guests.
• Coordinates move-ins and move-outs with Leasing and Resident Services.
• Manages elevator reservations for residents (move in/out, delivery).
• Handles phone calls and emails from residents and guests promptly.
• Recruits partners for Onni Rewards and updates residents.
• Maintains cleanliness and upkeep of amenity spaces through property walks.
• Maintains coffee service in resident lounge and supplies.
• Coordinates with service providers (housekeepers, dog walkers, etc.).
• Assists with packages, auditing, dry cleaning, and perishable arrangements.

Skills

Communication skills

Interpersonal skills

Professionalism & work ethic

MS Office proficiency

Education

High School Diploma

College courses in Property Management or related field

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Properties, LLC is seeking a friendly front desk professional in West Hollywood, CA to deliver exceptional guest service and coordinate with multiple internal teams. You will welcome residents and guests, manage check-ins/outs, and handle daily communications.

You will also assist with event planning, vendor coordination, and ensure smooth operations across concierge, resident services, and property management. A flexible schedule including weekends is required.