Resident Experience Concierge

Onni Group of Companies; Dallas (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health Saving Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Discounted hotel stays

Job summary

Onni Group of Companies is seeking a Guest Services Agent in Dallas to deliver exceptional resident experiences. You will engage with residents and vendors, handle inquiries, coordinate services, and support property operations in a fast-paced environment.

The role emphasizes professional customer service, strong communication, and collaboration with leasing and support teams to ensure a smooth Elevated Living Experience for all residents and guests.

Qualifications

• High school degree required.
• Strong customer service mindset and communication skills.
• Proficiency with MS Office tools and basic computer literacy.

Responsibilities

• Manage resident interactions with professionalism and handle special requests; offer solutions and local knowledge guidance.
• Organize resident belongings, messages, and packages with accuracy and courtesy.
• Assist leasing team with scheduling property tours and maintain high service standards.

Skills

Excellent customer service

Excellent oral and written communicat

Interpersonal skills

Education

High School Degree

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies is seeking a Guest Services Agent in Dallas to deliver exceptional resident experiences. You will engage with residents and vendors, handle inquiries, coordinate services, and support property operations in a fast-paced environment.

The role emphasizes professional customer service, strong communication, and collaboration with leasing and support teams to ensure a smooth Elevated Living Experience for all residents and guests.