Guest Experience Concierge

Onni Group of Companies; McRae (AR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Annual education allowance

3 weeks PTO

Referral program

401(k) Match

Residential housing discount after 1 y

Friends and family rates for our Hotel

Job summary

Onni Properties, LLC is seeking a friendly front desk associate to greet guests, check-in/out, and coordinate mail, packages, and services across Resident Services, Leasing, Maintenance, and Management. You will convey local transportation and dining options, diffuse conflicts, and assist with move-ins/move-outs as part of a luxury, high-paced environment.

The role requires strong communication, organization, and interpersonal skills, a flexible schedule including weekends and holidays, and a

Qualifications

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups

Responsibilities

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks

Skills

Excellent communication

Teamwork

Organization

Attention to detail

Education

High School Diploma

College courses in Property Management

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Properties, LLC is seeking a friendly front desk associate to greet guests, check-in/out, and coordinate mail, packages, and services across Resident Services, Leasing, Maintenance, and Management. You will convey local transportation and dining options, diffuse conflicts, and assist with move-ins/move-outs as part of a luxury, high-paced environment.

The role requires strong communication, organization, and interpersonal skills, a flexible schedule including weekends and holidays, and a