Guest Experience Concierge

OCI Hospitality; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

OCI Hospitality in Virginia seeks a Front Desk Associate to greet guests, check in/out, and resolve inquiries with poise. You will manage guest accounts and contribute to a welcoming lobby experience throughout each shift.

The role calls for strong interpersonal skills, organizational focus, and a professional demeanor, with the ability to work under pressure while maintaining courtesy and efficiency. You will collaborate with multiple hotel departments to ensure guest comfort.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Listening attentively and anticipating guest needs.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates knowledge of hotel services and local area.
• Complies with hotel SOPs and policies.
• Assists in monitoring and upholding safety procedures for guests and staff.
• Processes departmental reports.
• Supports team members and other departments to improve efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional duties as assigned by leadership.

Job description

OCI Hospitality in Virginia seeks a Front Desk Associate to greet guests, check in/out, and resolve inquiries with poise. You will manage guest accounts and contribute to a welcoming lobby experience throughout each shift.

The role calls for strong interpersonal skills, organizational focus, and a professional demeanor, with the ability to work under pressure while maintaining courtesy and efficiency. You will collaborate with multiple hotel departments to ensure guest comfort.