Guest Experience Concierge

InTown Suites; États-Unis; Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision, life and disab

401k with company match

PTO for full-time employees

Weekly payroll

Résumé du poste

InTown Suites is seeking a guest services representative to assist guests efficiently, courteously, and professionally at the front desk. You will cover front office when the General Manager is not present and help ensure a smooth check-in/check-out experience.

Key duties include accurate reservations, professional hotel representation, computer system proficiency, and maintaining safety and cleanliness. This role requires strong communication, multitasking, and a commitment to guest

Qualifications

• Valid driver’s license, current auto insurance, and a functioning automobile.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
• General computer proficiency
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
• Ability to compose and express thoughts concisely to ensure effective communication
• Ability and flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities often in stressful situations with time constraints
• Ability to use time management skills to effectively get task accomplished
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

Responsabilités

• Ensures reservations are taken correctly and courteously
• Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Provide guidance to property staff as needed
• Ensure compliance of safety and security standards
• Reports to Regional Operations Manager in General Manager’s absence
• Responsible for bank deposits in General Manager’s absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and neat manner
• Take responsibility for ensuring that property is always clean and free of any trash and debris

Connaissances

Customer service

Communication

Time management

Multitasking

Problem solving

Professionalism

Outils

Front office software

Computer proficiency

Description du poste

InTown Suites is seeking a guest services representative to assist guests efficiently, courteously, and professionally at the front desk. You will cover front office when the General Manager is not present and help ensure a smooth check-in/check-out experience.

Key duties include accurate reservations, professional hotel representation, computer system proficiency, and maintaining safety and cleanliness. This role requires strong communication, multitasking, and a commitment to guest