Guest Experience Concierge

RAR Elite Management Inc; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

RAR Elite Management Inc is seeking a Front Desk Agent to greet guests, check them in and out, and coordinate with hotel departments to ensure a smooth, welcoming stay.

The ideal candidate will have a high school diploma, strong interpersonal skills, and the ability to manage reservations, payments and guest requests with professionalism.

This on-site role requires weekend/holiday availability and a commitment to privacy and exemplary service.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with guests, hotel staff and management professionally.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends, holidays, and overnight.

Responsibilities

• Maintains an inventory of vacancies, reservations and room assignments.
• Takes same day reservations and future reservations; knows cancellation procedures.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping; notifies of check-outs, late check-outs, early check-ins and special requests.
• Coordinates guest room maintenance with engineering and maintenance departments.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports unusual occurrences or requests to management.
• Manages and resolves guest complaints professionally.
• Processes guest check-outs and handles monetary transactions.
• Maintains guests' privacy.
• Maintains a high level of professional appearance and demeanor.
• Communicates pertinent information to colleagues and department heads.
• Maintains neat and orderly workspace.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Professionalism

Telephone etiquette

Education

High school diploma

Tools

Front office equipment

Job description

RAR Elite Management Inc is seeking a Front Desk Agent to greet guests, check them in and out, and coordinate with hotel departments to ensure a smooth, welcoming stay.

The ideal candidate will have a high school diploma, strong interpersonal skills, and the ability to manage reservations, payments and guest requests with professionalism.

This on-site role requires weekend/holiday availability and a commitment to privacy and exemplary service.