Guest Experience Concierge (Front Desk)

Raines Co.; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO program

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check‑in/check‑out, and handle reservations. The role emphasizes guest communication, problem solving, and efficient service at the front desk.

The ideal candidate has customer service experience in hospitality, proficiency with Microsoft 365, and a high school diploma. This on-site position offers room for growth within the company.

Qualifications

• Experience in customer service or guest-facing roles.
• Hospitality industry experience preferred.
• Proficient with Microsoft 365 or similar software.
• Minimum high school diploma or GED.

Responsibilities

• Greet guests courteously and handle inquiries.
• Check-in/out guests and process reservations.
• Answer phones and respond to guest requests promptly.
• Sell room nights using suggestive selling techniques.
• Coordinate with housekeeping and maintenance for smooth operations.
• Ensure accurate billing and payments for guests.
• Maintain front desk log and ensure safety procedures are followed.
• Attend meetings as required.

Skills

Customer service

Guest relations

Hospitality industry experience

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check‑in/check‑out, and handle reservations. The role emphasizes guest communication, problem solving, and efficient service at the front desk.

The ideal candidate has customer service experience in hospitality, proficiency with Microsoft 365, and a high school diploma. This on-site position offers room for growth within the company.