Guest Experience Ambassador - Hotel Front Desk

nan; Carter Lake (IA); On-site; USD 19,000 - 21,000; Full time

Job summary

Unknown Employer is seeking a Hotel Front Desk Agent to greet guests, handle check-ins/check-outs, and deliver exceptional service on-site. You will manage reservations using OPERA/PEP-like systems and coordinate with housekeeping to maintain room readiness in a fast-paced setting.

Candidates should have hospitality experience and be adept at handling inquiries, with multilingual abilities considered an advantage and night-audit exposure a plus.

Qualifications

• Hospitality front desk experience preferred.
• Proficiency with OPERA or similar PMS.
• Multilingual abilities are advantageous.

Responsibilities

• Greet guests and manage check-in/check-out with PMS.
• Handle inquiries via phone and in person with courteous service.
• Coordinate with housekeeping and maintenance to prep rooms.
• Assist with night audit procedures and balance accounts.
• Modify bookings and update guest preferences in the reservation system.
• Follow emergency procedures for guest and staff safety.

Skills

Guest service

Reservation management

Phone etiquette

Customer communication

Multilingual abilities

Tools

OPERA PMS

Job description

Unknown Employer is seeking a Hotel Front Desk Agent to greet guests, handle check-ins/check-outs, and deliver exceptional service on-site. You will manage reservations using OPERA/PEP-like systems and coordinate with housekeeping to maintain room readiness in a fast-paced setting.

Candidates should have hospitality experience and be adept at handling inquiries, with multilingual abilities considered an advantage and night-audit exposure a plus.