Front Desk Concierge - Guest Experience Lead

DoubleTree by Hilton Miami Doral; Florida; On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Life insurance

Disability insurance

Job summary

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, and ensure a smooth check-out process. You will use our computer system to manage reservations, room charges, and allocate rooms based on guest needs.

The role requires strong English communication, problem-solving, and a professional appearance. Prior hospitality experience is helpful, with a focus on accuracy, cash handling, and delivering exceptional guest service in a fast-paced environment at

Qualifications

• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Strong English communication skills, both written and spoken.
• Accurate input and retrieval of information using a computer system.
• Ability to stand and move throughout front office areas and assist other staff.

Responsibilities

• Greet guests warmly and register arrivals with accuracy and courtesy.
• Input information, confirm guest details, and manage room assignments and charges.
• Verify payment methods, process transactions, and balance the cash drawer.
• Answer phone calls promptly, relay messages, and assist with guest requests.
• Close guest accounts at checkout and address any guest concerns per policy.
• Adhere to safety, security, and company policies; maintain a neat front desk.

Education

High school diploma

Job description

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, and ensure a smooth check-out process. You will use our computer system to manage reservations, room charges, and allocate rooms based on guest needs.

The role requires strong English communication, problem-solving, and a professional appearance. Prior hospitality experience is helpful, with a focus on accuracy, cash handling, and delivering exceptional guest service in a fast-paced environment at