Guest Experience Concierge

Travel-Leisure-Co; St. George (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

401(k) with employer match

Life and accident coverage

Disability insurance

Wellness program

Job summary

Travel + Leisure Co. is looking for a Guest Services Associate in Vermont. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and nearby attractions.

Responsibilities include processing transactions, balancing cash, completing checkout procedures, and handling reservations. A professional appearance and strong English communication are essential to deliver exceptional guest experiences.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Professional appearance and a positive, can-do attitude.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and/or groups; provide room rate quotes.
• Respond to guest inquiries and concerns promptly and thoroughly.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Attention to detail

Job description

Travel + Leisure Co. is looking for a Guest Services Associate in Vermont. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and nearby attractions.

Responsibilities include processing transactions, balancing cash, completing checkout procedures, and handling reservations. A professional appearance and strong English communication are essential to deliver exceptional guest experiences.