Guest Experience Concierge

Travel Leisure Resort Development Inc; Myrtle Beach (SC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Life insurance

Disability insurance

Paid time off (PTO)

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and provide information about the resort and local attractions. You will quote room rates, confirm reservations, and process cash and card transactions with accuracy and care.

The role requires strong communication in English, professional presentation, and the ability to multitask in a fast-paced environment while delivering exceptional guest experiences.

Qualifications

• Excellent communication skills in English, read, write and understand.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Professional appearance and a positive, can-do attitude.

Responsibilities

• Guide guests through the registration process and issue unit keys.
• Provide information about the resort and area attractions; quote room rates and confirm reservations.
• Process cash and credit card transactions following established procedures; balance cash receipts.
• Complete check-out procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals or groups; respond to guest inquiries promptly.

Skills

Communication

Customer service

Cash handling

Multitasking

Attention to detail

Problem solving

English proficiency

Tools

POS systems

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and provide information about the resort and local attractions. You will quote room rates, confirm reservations, and process cash and card transactions with accuracy and care.

The role requires strong communication in English, professional presentation, and the ability to multitask in a fast-paced environment while delivering exceptional guest experiences.