Guest Experience Concierge

Travel + Leisure Co.; Panama City (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (where required)

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. invites a Guest Services Associate to provide warm welcomes, guide guests through registration, and offer resort information in a friendly, efficient manner. You will handle room rate quotes, reservations, and cashier duties while ensuring accurate folios and a smooth checkout process.

Join a hospitality team that values clear communication, problem solving, and attention to detail in a fast-paced environment. Benefits support well-being and career growth.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through registration, issue unit keys, and provide resort information.
• Provide room rate quotes and confirm reservations.
• Process cash and credit card transactions following procedures.
• Balance cash receipts, perform bucket checks, and handle money responsibly.
• Complete check-out procedures and verify charges/credits on guest folios.
• Reserve and confirm reservations for individuals and groups.
• Respond to guest inquiries and concerns promptly and completely.
• Maintain a welcoming, courteous, and professional demeanor at all times.

Skills

Warm welcomes

English communication

Cash handling

Multitasking

Attention to detail

Professional appearance

Problem solving

Computer skills

Job description

Travel + Leisure Co. invites a Guest Services Associate to provide warm welcomes, guide guests through registration, and offer resort information in a friendly, efficient manner. You will handle room rate quotes, reservations, and cashier duties while ensuring accurate folios and a smooth checkout process.

Join a hospitality team that values clear communication, problem solving, and attention to detail in a fast-paced environment. Benefits support well-being and career growth.