Guest Experience Concierge

Travel + Leisure Co.; Newport, Northern (RI, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide information about the resort and area attractions, and quote room rates.

You will balance cash, handle reservations, and respond to guest inquiries with professionalism in a fast-paced environment. This role supports a world-class hospitality experience at our Newport resort.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Professional appearance and a positive, can-do attitude.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

English proficiency

Cash handling

Multitasking

Attention to detail

Professional appearance

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide information about the resort and area attractions, and quote room rates.

You will balance cash, handle reservations, and respond to guest inquiries with professionalism in a fast-paced environment. This role supports a world-class hospitality experience at our Newport resort.