Tenant Experience Concierge (Front Desk)

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay - early access to earned W

Job summary

Jones Lang LaSalle Incorporated (JLL) in Seattle is seeking a Tenant Service Representative to manage front desk duties and greet tenants and visitors. You will be the primary contact for inquiries, coordinate work orders, and collaborate with property teams to ensure exceptional service and tenant satisfaction.

This entry-level role offers growth opportunities in commercial property management with on-site responsibilities and a strong emphasis on customer service, organization, and

Qualifications

• 1-2 years of customer service experience in hospitality, retail, or office environments.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational abilities with attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for tenant inquiries and concerns via phone, email, and in-person interactions.
• Process and coordinate work orders for maintenance and facility services.
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery.
• Support building events, communications, and community engagement initiatives.
• Provide administrative support including data entry and maintenance of tenant databases.

Skills

Customer service

Communication

Organization

Attendance reliability

Work order systems

Education

High school diploma

Associate or Bachelor's preferred

Tools

Work order management systems

Vendor coordination

Job description

Jones Lang LaSalle Incorporated (JLL) in Seattle is seeking a Tenant Service Representative to manage front desk duties and greet tenants and visitors. You will be the primary contact for inquiries, coordinate work orders, and collaborate with property teams to ensure exceptional service and tenant satisfaction.

This entry-level role offers growth opportunities in commercial property management with on-site responsibilities and a strong emphasis on customer service, organization, and