Onsite Lobby Guest Experience Ambassador

Jones Lang LaSalle Incorporated; San Jose (CA); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Lobby Ambassador in San Jose to warmly welcome guests, assist with arrivals and orientations, and serve as the local expert on dining, attractions, and campus information. The role blends hospitality with workplace support to ensure a seamless guest experience from arrival to departure.

The position calls for a strong customer service background, superb communication, and the ability to multitask in a dynamic office environment.

Qualifications

• HS diploma or GED.
• Minimum 2-3 years of customer service or hospitality-related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with passion for creating exceptional guest experiences.
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities.
• Professional demeanor with confidence and responsiveness in customer service situations.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace.
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences.
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions.
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments.
• Act as central point of contact for campus information, wayfinding, and activity coordination.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Hospitality

Communication

Microsoft Office

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Lobby Ambassador in San Jose to warmly welcome guests, assist with arrivals and orientations, and serve as the local expert on dining, attractions, and campus information. The role blends hospitality with workplace support to ensure a seamless guest experience from arrival to departure.

The position calls for a strong customer service background, superb communication, and the ability to multitask in a dynamic office environment.