Guest Experience Concierge

HM alpha Hotels & Resorts; Scottsdale (AZ); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with match

Company-paid disability & life

Employee Assistance Program

Medical, dental, and vision (HSA)

Descripción de la vacante

HM Alpha Hotels & Resorts in Scottsdale seeks a Front Desk Agent to welcome guests and manage check-ins/outs with accuracy. You will respond to inquiries, handle reservations and payments, and coordinate with housekeeping to ensure rooms are ready on arrival.

The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment with weekend and holiday flexibility.

Formación

• Previous experience in hospitality or front desk roles preferred.
• Proficiency in Microsoft Office; PMS experience is a plus.
• Strong customer service and cash handling skills.

Responsabilidades

• Greet and welcome guests professionally, setting a positive tone.
• Manage check-ins/outs and guest records accurately.
• Answer inquiries by phone and in person with local information.
• Handle reservations, payments, and room assignments with confidentiality.
• Coordinate with housekeeping/maintenance to ensure readiness.
• Address guest concerns with empathy and resolve issues promptly.
• Maintain a clean, organized front desk reflecting hotel standards.
• Provide concierge assistance for dining, entertainment, and transport.
• Follow hotel policies, safety, and security procedures.

Conocimientos

Exceptional interpersonal

Attention to detail

Multitasking

Customer-focused

Collaborative

Flexibility with schedules

Educación

High school diploma or equivalent

Hospitality coursework/related degree preferred

Herramientas

Microsoft Office

PMS experience (property management system)

Descripción del empleo

HM Alpha Hotels & Resorts in Scottsdale seeks a Front Desk Agent to welcome guests and manage check-ins/outs with accuracy. You will respond to inquiries, handle reservations and payments, and coordinate with housekeeping to ensure rooms are ready on arrival.

The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment with weekend and holiday flexibility.