Guest Experience Specialist - Front Desk

Dreamscape Hospitality; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Dreamscape Hospitality in Scottsdale is seeking a guest-focused Front Desk Agent to welcome guests, check them in and out, and manage reservations with courteous service.

You will handle inquiries, provide local information, and coordinate with the Rooms team to ensure a smooth guest experience in a fast-paced hotel setting.

This role requires flexibility for evenings, weekends, and holidays, with strong communication and a welcoming attitude to create memorable stays for guests.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel's standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Hospitality

Education

High school diploma

Hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Scottsdale is seeking a guest-focused Front Desk Agent to welcome guests, check them in and out, and manage reservations with courteous service.

You will handle inquiries, provide local information, and coordinate with the Rooms team to ensure a smooth guest experience in a fast-paced hotel setting.

This role requires flexibility for evenings, weekends, and holidays, with strong communication and a welcoming attitude to create memorable stays for guests.