Front Desk Guest Experience Specialist

Highgate; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and vacation

401(k) retirement plan with employer-m

Job summary

Highgate Hotels in Scottsdale is seeking a Guest Service Agent to provide attentive front desk service during check-in, stay, and checkout, while maximizing room revenue and guest satisfaction. You will greet guests, answer inquiries, handle packages, log daily activity, and support promotions, with a friendly, professional demeanor.

The role requires flexible hours and good computer skills. Compensation is hourly, with benefits typical for full‑time positions; prior hospitality experience is a

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer services experience preferred.
• Flexible and long hours sometimes required.
• Must be able to stand during entire shift.

Responsibilities

• Greet and welcome all guests at Front Desk.
• Maintain PBX console operation and hotel standards.
• Answer guest inquiries about services and hours.
• Log and deliver packages, mail and messages.
• Balance and prepare shift paperwork.
• Promote promotions and guest programs.

Skills

Customer service

Communication skills

Multitasking

Stand for shift

Education

High School diploma

College coursework

Tools

Computer basics

Job description

Highgate Hotels in Scottsdale is seeking a Guest Service Agent to provide attentive front desk service during check-in, stay, and checkout, while maximizing room revenue and guest satisfaction. You will greet guests, answer inquiries, handle packages, log daily activity, and support promotions, with a friendly, professional demeanor.

The role requires flexible hours and good computer skills. Compensation is hourly, with benefits typical for full‑time positions; prior hospitality experience is a