Front Desk Concierge - Guest Experience in Scottsdale

B&B Hospitality Staffing LLC; Scottsdale (AZ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Join our dynamic team as a Front Desk Agent in Scottsdale, AZ, where your hospitality expertise creates memorable guest experiences from the moment guests arrive. You will welcome guests, manage check-in and check-out, and deliver exceptional service in a fast-paced hotel environment.

Candidates with multilingual abilities and experience with PMS systems (OPERA or similar) will excel, handling reservations, phone enquiries, and guest requests while maintaining safety procedures and accurate

Qualifikationen

• Experience in hotel front desk operations.
• Strong customer service and guest-relations skills.
• Multilingual abilities preferred for diverse guests.
• Familiarity with OPERA PMS or similar systems.
• Knowledge of hotel safety and emergency procedures.
• Ability to handle high-pressure situations professionally.
• Hotel experience preferred but not required.

Aufgaben

• Greet guests and manage check-in/check-out using PMS.
• Answer phones and route calls professionally.
• Assist guests with reservations and inquiries.
• Provide helpful guest services and resolve issues promptly.
• Support night audit by reconciling daily transactions.

Jobbeschreibung

Join our dynamic team as a Front Desk Agent in Scottsdale, AZ, where your hospitality expertise creates memorable guest experiences from the moment guests arrive. You will welcome guests, manage check-in and check-out, and deliver exceptional service in a fast-paced hotel environment.

Candidates with multilingual abilities and experience with PMS systems (OPERA or similar) will excel, handling reservations, phone enquiries, and guest requests while maintaining safety procedures and accurate