Front Desk Agent

HM alpha Hotels & Resorts; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with match

Company-paid disability & life

Employee Assistance Program

Medical, dental, and vision (HSA)

Job summary

HM Alpha Hotels & Resorts in Scottsdale seeks a Front Desk Agent to welcome guests and manage check-ins/outs with accuracy. You will respond to inquiries, handle reservations and payments, and coordinate with housekeeping to ensure rooms are ready on arrival.

The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment with weekend and holiday flexibility.

Qualifications

• Previous experience in hospitality or front desk roles preferred.
• Proficiency in Microsoft Office; PMS experience is a plus.
• Strong customer service and cash handling skills.

Responsibilities

• Greet and welcome guests professionally, setting a positive tone.
• Manage check-ins/outs and guest records accurately.
• Answer inquiries by phone and in person with local information.
• Handle reservations, payments, and room assignments with confidentiality.
• Coordinate with housekeeping/maintenance to ensure readiness.
• Address guest concerns with empathy and resolve issues promptly.
• Maintain a clean, organized front desk reflecting hotel standards.
• Provide concierge assistance for dining, entertainment, and transport.
• Follow hotel policies, safety, and security procedures.

Skills

Exceptional interpersonal

Attention to detail

Multitasking

Customer-focused

Collaborative

Flexibility with schedules

Education

High school diploma or equivalent

Hospitality coursework/related degree preferred

Tools

Microsoft Office

PMS experience (property management system)

Job description

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

PROFESSIONAL EXPERIENCE

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment

Category Front Office / Front Desk

Location Hilton Scottsdale Resort and Villas 244

Full-Time/Part-Time Full-Time

Shift Days

User1

Number of Openings 1

Req Number FRO-26-00207

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.