Guest Experience Concierge

WinShape Foundation, Inc.; Rome (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

WinShape Foundation, Inc. seeks an Associate, Guest Services responsible for guest arrival, stay, and checkout experiences. You will assist with check-in/check-out, manage keys, and provide information using the PMS system. The role emphasizes professional, grace-based guest interaction.

The position requires 1–3 years in customer service or hospitality, a valid driver’s license, and proficiency with Microsoft Office. Shift coverage spans 40–45 hours weekly, including varied days.

Qualifications

• High School diploma or equivalent required.
• 1–3 years’ experience in customer service, hospitality or related field preferred.
• Excellent interpersonal and communication abilities necessary.
• Valid Driver’s License with acceptable driving record required.

Responsibilities

• Greet guests in the parking lot and assist with baggage.
• Check-in/check-out guests and distribute room keys.
• Maintain guest information in the PMS and operate the front desk and POS.
• Record revenue totals for cash, checks and credit card transactions; close POS daily.
• Generate routine reports and assist with night audit processes.
• Monitor and stock the front desk area, linen, and supply inventory.

Skills

Interpersonal skills

Communication skills

Team player

Problem solving

Education

High School diploma or equivalent

Tools

Maestro PMS

Microsoft Office

Job description

WinShape Foundation, Inc. seeks an Associate, Guest Services responsible for guest arrival, stay, and checkout experiences. You will assist with check-in/check-out, manage keys, and provide information using the PMS system. The role emphasizes professional, grace-based guest interaction.

The position requires 1–3 years in customer service or hospitality, a valid driver’s license, and proficiency with Microsoft Office. Shift coverage spans 40–45 hours weekly, including varied days.