Guest Experience Specialist - Front Desk & Concierge

GetHired, Inc.; Montgomery (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

GetHired, Inc. seeks a Front Desk Associate to warmly greet guests and manage check-in/check-out with professionalism. You will assist guests, answer questions, and support concierge tasks as needed.

The role requires excellent communication, a positive attitude, and the ability to multitask under pressure. Weekend and holiday availability is expected to ensure smooth hotel operations.

Qualifications

• Preferably 1 year experience in hotel or customer service
• Hilton experience preferred
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Handle guest check-in and check-out with courtesy and professionalism
• Provide exceptional guest service and effective written and oral communication
• Identify and resolve guest issues promptly to ensure guest satisfaction
• Assist in various hotel operations as needed and maintain a positive hotel image

Skills

Excellent communication

Customer service

Multitasking

Stress management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Data entry

Database management

Job description

GetHired, Inc. seeks a Front Desk Associate to warmly greet guests and manage check-in/check-out with professionalism. You will assist guests, answer questions, and support concierge tasks as needed.

The role requires excellent communication, a positive attitude, and the ability to multitask under pressure. Weekend and holiday availability is expected to ensure smooth hotel operations.