Guest Experience Concierge

Western States Lodging and Management; Ogden (UT); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts

Insurance + HSA

PTO & Vacation

Job summary

Western States Lodging & Management seeks a Guest Services Representative to welcome guests, assist with check-in/check-out, and provide information about services and local attractions. The role emphasizes a friendly, professional demeanor, accurate guest accounts, and efficient payment processing.

Candidates with 0–1 year of hospitality or related experience, strong customer service skills, and clear communication will fit well. Weekend and holiday availability may be required.

Qualifications

• 0–1 year of hospitality, customer service, front desk operations, or related field.
• Excellent customer service and interpersonal skills.
• Clear verbal and written communication skills.

Responsibilities

• Welcome guests with a friendly, professional, and helpful attitude.
• Assist guests with check-in/check-out and process payments.
• Answer phone calls and respond to guest questions promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean, organized front desk and lobby area.

Skills

Customer service

Communication

Friendly demeanor

Guest interaction

Education

High school diploma or equivalent

Tools

PMS software

Job description

Western States Lodging & Management seeks a Guest Services Representative to welcome guests, assist with check-in/check-out, and provide information about services and local attractions. The role emphasizes a friendly, professional demeanor, accurate guest accounts, and efficient payment processing.

Candidates with 0–1 year of hospitality or related experience, strong customer service skills, and clear communication will fit well. Weekend and holiday availability may be required.