Guest Experience Champion

Poppy Bank; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

H. House seeks a proactive Guest Service Associate to welcome guests from check-in to check-out, manage reservations, assign rooms, and address guest needs with a warm, professional manner.

The ideal candidate is enthusiastic, flexible with weekend/holiday shifts, proficient with Microsoft Office, and able to coordinate with housekeeping to ensure rooms are guest-ready and issues are resolved promptly.

Qualifications

• Greeting guests and assisting with check-in/check-out.
• Manage reservations and room assignments.
• Address guest concerns and coordinate with housekeeping to ensure guest readiness.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Greet guests and assist with check-in/check-out and inquiries.
• Handle reservations, room assignments, and guest requests.
• Coordinate with housekeeping to ensure rooms are guest-ready.
• Resolve issues promptly with a friendly, professional approach.

Skills

Customer service

Positive attitude

Communication skills

Scheduling flexibility

Tools

Microsoft Office

Job description

H. House seeks a proactive Guest Service Associate to welcome guests from check-in to check-out, manage reservations, assign rooms, and address guest needs with a warm, professional manner.

The ideal candidate is enthusiastic, flexible with weekend/holiday shifts, proficient with Microsoft Office, and able to coordinate with housekeeping to ensure rooms are guest-ready and issues are resolved promptly.