Guest Experience Associate — Front Desk

Hotel Yountville; Logan, Northern (UT, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

TownePlace Suites Logan is seeking a part-time front desk associate to warmly greet guests, check them in and out, assist with pre-registration and reservations, and ensure smooth front desk operations.

You will handle charges accurately, maintain knowledge of room rates and discounts, and uphold standard office procedures while delivering friendly service in a busy hotel setting. The role is in-office on-site in Logan, UT.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately for all transactions.
• Maintain complete working knowledge of Front Office computer system and daily transactions.
• Manage cash handling including receiving cash, checks and credit card information and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Take reservations, including same-day bookings, and follow cancellation/relocation procedures.

Skills

Guest service

Team player

Self-motivated

Communication

Job description

TownePlace Suites Logan is seeking a part-time front desk associate to warmly greet guests, check them in and out, assist with pre-registration and reservations, and ensure smooth front desk operations.

You will handle charges accurately, maintain knowledge of room rates and discounts, and uphold standard office procedures while delivering friendly service in a busy hotel setting. The role is in-office on-site in Logan, UT.