Guest Services & Reservations Concierge

Travel + Leisure Co.; Charlotte Amalie (United States Virgin Islands); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off / holidays (varies by/6)

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, and assist with reservations and rate quotes. The role focuses on accurate cash handling, quick response to guest inquiries, and maintaining a positive guest experience across all touchpoints.

The position emphasizes excellent English communication, professional presentation, and the ability to multitask in a fast-paced hospitality setting.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests at check-in and check-out with warmth and hospitality.
• Guide guests through registration, issue unit keys, and provide local information.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform basic money handling tasks.
• Complete check-out procedures and verify charges/credits in folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes and respond to inquiries promptly.

Skills

Excellent communication

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Tools

Computer basics

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, and assist with reservations and rate quotes. The role focuses on accurate cash handling, quick response to guest inquiries, and maintaining a positive guest experience across all touchpoints.

The position emphasizes excellent English communication, professional presentation, and the ability to multitask in a fast-paced hospitality setting.