Guest Experience Concierge

Travel + Leisure Co.; Northern (KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off / holidays (varies)

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and provide room rate quotes while guiding guests from check-in to checkout.

You will answer inquiries, process cash and card transactions, balance receipts, and help reserve rooms for individuals and groups, contributing to guest satisfaction with friendly, efficient service.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

Communication skills

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Organization

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and provide room rate quotes while guiding guests from check-in to checkout.

You will answer inquiries, process cash and card transactions, balance receipts, and help reserve rooms for individuals and groups, contributing to guest satisfaction with friendly, efficient service.