Guest Experience Associate, Front Desk

Concord Hospitality Enterprises; Town of Florida (NY); On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests, check them in/out, and assist with reservations and inquiries. You will uphold service excellence, manage a fast-paced environment, and contribute to a positive first impression for every guest.

This on-site role requires strong communication, cash handling, and multitasking skills, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests, check them in/out, and assist with reservations and inquiries. You will uphold service excellence, manage a fast-paced environment, and contribute to a positive first impression for every guest.

This on-site role requires strong communication, cash handling, and multitasking skills, with a flexible schedule including evenings, weekends, and holidays.