Guest Experience Concierge

Makeready; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Accommodating PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment program

Job summary

Makeready LLC is seeking a friendly front desk associate to warmly welcome guests, assist with room assignments, and guide them through available amenities. You will share information about rates, collect or verify payment methods, and ensure smooth check-in and check-out experiences.

In this role, you will respond promptly to guest requests, maintain a high standard of service, and help create memorable experiences for visitors.

Qualifications

• Friendly demeanor and excellent guest interaction skills.
• Strong communication and problem solving abilities.
• Ability to maintain composure in busy environments.

Responsibilities

• Welcome guests upon arrival and assign rooms
• Provide information about hotel, available rooms, review rate and amenities with guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Skills

Approachable

Patient

Eye for detail

Sense of urgency

Stand long hours

Job description

Makeready LLC is seeking a friendly front desk associate to warmly welcome guests, assist with room assignments, and guide them through available amenities. You will share information about rates, collect or verify payment methods, and ensure smooth check-in and check-out experiences.

In this role, you will respond promptly to guest requests, maintain a high standard of service, and help create memorable experiences for visitors.