Guest Experience Concierge

Coury Hospitality; Oklahoma City, Northern (OK, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Coury Hospitality in Oklahoma City is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and promote hotel services. This non-exempt role requires a professional manner, the ability to handle payments accurately, and a commitment to guest satisfaction by coordinating with housekeeping, security, and other departments.

You will provide local information, assist with special requests, and maintain confidentiality and safety procedures in a fast-paced hospitality

Responsibilities

• Greet guests and visitors in a friendly, professional manner and assist with inquiries.
• Check guests in and out accurately, process payments, and set up accounts per guest preferences.
• Promote hotel services and amenities to enhance the guest experience.
• Respond to guest requests and resolve issues promptly, coordinating with appropriate departments.
• Maintain knowledge of hotel facilities, rates, promotions, and local attractions.
• Ensure proper key control, safety procedures, and confidentiality of guest information.

Job description

Coury Hospitality in Oklahoma City is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and promote hotel services. This non-exempt role requires a professional manner, the ability to handle payments accurately, and a commitment to guest satisfaction by coordinating with housekeeping, security, and other departments.

You will provide local information, assist with special requests, and maintain confidentiality and safety procedures in a fast-paced hospitality