Guest Experience Concierge
Travel + Leisure Co.
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Benefits offered by this job
Job summary
Travel + Leisure Co. is seeking a Guest Services Associate to provide a friendly welcome and top-notch service from check-in through checkout. You will assist guests with information about the resort and nearby attractions, quote room rates, and confirm reservations.
Strong English communication, cash handling, and multitasking are essential in a fast-paced lobby environment. The role emphasizes hospitality, accuracy in guest folios, and a proactive problem-solving attitude while contributing to
Qualifications
- Strong customer service mindset and hospitality attitude.
- Excellent communication in English, both written and spoken.
- Basic math and cash handling procedures are understood.
- Ability to multitask in a fast-paced environment.
- Professional appearance and organized approach.
Responsibilities
- Welcome guests from registration to checkout with warmth.
- I guide guests through the registration process and issue unit keys.
- Provide room rate quotes and information about the resort and area.
- Process cash and credit card transactions according to procedures.
- Balance cash receipts and verify charges on guest folios.
- Respond to guest inquiries promptly and accurately.
- Reserve and confirm individual or group reservations.
Skills
Tools
Job description
Travel + Leisure Co. is seeking a Guest Services Associate to provide a friendly welcome and top-notch service from check-in through checkout. You will assist guests with information about the resort and nearby attractions, quote room rates, and confirm reservations.
Strong English communication, cash handling, and multitasking are essential in a fast-paced lobby environment. The role emphasizes hospitality, accuracy in guest folios, and a proactive problem-solving attitude while contributing to
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