Guest Experience Concierge

OTO Development; Napa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Job summary

OTO Development is seeking a Front Desk Associate for a property in Napa, CA. The role involves assisting guests with check-in/check-out and during their stay, operating the hotel’s reservation system, and handling financial transactions with integrity.

You’ll anticipate guest needs and work with the team to provide a welcoming, customer-focused experience. The position emphasizes excellent communication, teamwork, and problem-solving to ensure the best guest experience.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to work well in a team and deliver exceptional guest service.
• Strong problem-solving attitude and guest-focused approach.

Responsibilities

• Assist guests with check-in and check-out procedures and throughout their stay.
• Operate the hotel's reservation system and related software for smooth workflows.
• Handle all financial transactions securely and accurately.
• Anticipate guest needs and enhance guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.

Skills

People skills

Team player

Communication

Customer service

Tools

Reservation system

Job description

OTO Development is seeking a Front Desk Associate for a property in Napa, CA. The role involves assisting guests with check-in/check-out and during their stay, operating the hotel’s reservation system, and handling financial transactions with integrity.

You’ll anticipate guest needs and work with the team to provide a welcoming, customer-focused experience. The position emphasizes excellent communication, teamwork, and problem-solving to ensure the best guest experience.