Guest Experience Concierge

OTO Development; Spartanburg (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and assist during their stay using the hotel’s reservation systems.

You’ll handle financial transactions securely, anticipate guest needs, and work with the team to maintain a welcoming, efficient, guest-focused environment.

This on-site role offers exposure to hospitality operations in a dynamic property portfolio and opportunities for growth within OTO Development.

Qualifications

• You love working with people and will go above and beyond for each guests’ needs.
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well, as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Skills

Customer service

Communication skills

Team player

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and assist during their stay using the hotel’s reservation systems.

You’ll handle financial transactions securely, anticipate guest needs, and work with the team to maintain a welcoming, efficient, guest-focused environment.

This on-site role offers exposure to hospitality operations in a dynamic property portfolio and opportunities for growth within OTO Development.