Guest Experience Specialist – Front Desk

OTO Development; Jacksonville (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and ensure a seamless arrival experience at our Jacksonville properties.

The role requires strong communication, teamwork, and a guest-first mindset, with proficiency in the hotel’s reservation systems and daily financial transactions. Join a property-focused team dedicated to hospitality excellence and guest satisfaction. Competitive pay and benefits available.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Ability to handle guest check-in/check-out and transactions.
• Team player who enjoys working with others.
• Problem solving to ensure guest experience.

Responsibilities

• Assist guests with check-in and check-out.
• Operate hotel's reservation system and related software.
• Handle all financial transactions securely and accurately.
• Anticipate guest needs and maximize satisfaction.
• Collaborate with team to maintain welcoming environment.

Skills

People skills

Teamwork

Communication skills

Problem solving

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and ensure a seamless arrival experience at our Jacksonville properties.

The role requires strong communication, teamwork, and a guest-first mindset, with proficiency in the hotel’s reservation systems and daily financial transactions. Join a property-focused team dedicated to hospitality excellence and guest satisfaction. Competitive pay and benefits available.