Front Desk Guest Experience Specialist

Silverado-Resort; Napa (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Silverado Resort in Napa, CA seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires greeting guests, answering inquiries, handling check-ins/outs, logging packages, and balancing shift paperwork. Proficiency with HMS resort system and cash handling is preferred. Weekend and holiday availability is required.

Qualifications

• Experience in a resort or a related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Responsibilities

• Greet and welcome guests at the Front Desk per Silverado standards.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Answer inquiries about resort services, hours, and facilities.
• Balance and prepare closing shift paperwork per resort standards.
• Follow cash handling and credit policies.

Skills

Experience in a resort or relatedfield

Microsoft Office proficiency

Job description

Silverado Resort in Napa, CA seeks a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires greeting guests, answering inquiries, handling check-ins/outs, logging packages, and balancing shift paperwork. Proficiency with HMS resort system and cash handling is preferred. Weekend and holiday availability is required.