Guest Experience Concierge

ESA Management, LLC; Mukilteo (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role requires effective front desk operations, handling reservations, and maintaining daily paperwork with safety procedures.

The GSR will resolve guest issues through ESA's Make it Right process, uphold service standards, and contribute to a positive guest experience across the property.

Qualifications

• High School Diploma or GED or equivalent.
• 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• GSR assists guests, answers phones, checks guests in and out, and collects payment.
• Handles reservations, registration, payment, and departures per guidelines.
• Maintains front office paperwork and follows safety and security procedures.

Skills

English proficiency

PMS operation

Safety procedures

Routine reporting

Basic math

Judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role requires effective front desk operations, handling reservations, and maintaining daily paperwork with safety procedures.

The GSR will resolve guest issues through ESA's Make it Right process, uphold service standards, and contribute to a positive guest experience across the property.